There are a range of reasons why a residential customer may have the intention but not capacity to pay for an electricity invoice. Nexus Utilities is committed to the early identification and provision of assistance to residential customers who are experiencing hardship.
We have a Hardship Policy which sets out how we identify and manage accounts of residential customers who are experiencing hardship. At all times we endeavour to treat customers fairly and with empathy and respect.
To be eligible to enter the Hardship Program you must meet the following two criteria:
