Contact Us to Lodge a Complaint
Nexus Utilities accepts complaints lodged on our website, in person, or by telephone, email, or letter You may contact us at any time to lodge a complaint using the following contact details:
Mail: PO Box 6302 South Yarra, VIC 3141
Phone: 1300 585 135
Email: support@nexusutilities.com.au
External Dispute Resolution
All our customers have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance. EWON receives, investigates and resolves customer complaints and disputes.
EWON’s contact details
Energy & Water Ombudsman NSW (EWON)
Freecall: 1800 246 545
Freefax: 1800 812 291
Online: https://www.ewon.com.au/
Mail: Reply Paid 86550, Sydney South NSW 1234
